Due to the sensitive nature of research-grade compounds and the strict requirements for temperature control and contamination prevention, we maintain a clear and structured refund and return policy. We are committed to delivering products of the highest purity, but once a product leaves our facility, we cannot guarantee the conditions under which it is stored or handled.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The request must be initiated within 14 days of the delivery date.
  • The product must be unopened, in its original, sealed packaging, and show no signs of tampering.
  • The product must have been stored according to the recommended guidelines provided on the product page (e.g., refrigerated or frozen, as applicable).

2. Non-Refundable Items

For the safety and integrity of all research, the following items are strictly non-refundable and non-returnable:

  • Any product where the original factory seal has been broken or opened.
  • Products that have been improperly stored by the recipient after delivery.
  • Custom-synthesized peptides or special-order bulk quantities.
  • Orders canceled after they have already been processed and shipped.

3. Damaged, Defective, or Incorrect Items

We rigorously inspect every order before dispatch. However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately. To process a claim, you must provide:

  • Your order number.
  • Clear photographs of the damaged product and packaging.
  • The batch/lot number visible on the product vial or packaging.

We will review the claim and, if approved, arrange for a replacement to be shipped at no additional cost or issue a full refund, including original shipping fees.

4. Return Shipping Costs

If a return is approved (e.g., for an unopened item), the customer is responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

6. Contact Us

If you have any questions about our Refund & Return Policy or need to initiate a claim, please reach out to our support team:

  • Email: support@primelabsupplies.com
  • Response Time: Within 1 business day

Privacy Policy

Effective Date: July 16, 2026

We respect your privacy and are committed to protecting the personal and professional information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase research products.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact customer support. This may include:

  • Personal Information: Name, email address, phone number, and billing/shipping address.
  • Professional Information: Institution or laboratory name (if applicable for wholesale/research accounts).
  • Payment Information: Credit card details or other payment information (processed securely by our third-party payment gateways; we do not store full credit card numbers on our servers).
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our website, collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and track your orders.
  • To communicate with you regarding your account, order status, or customer service inquiries.
  • To improve our website, product offerings, and customer experience.
  • To send periodic emails regarding new research products, promotions, or industry updates (you may opt-out at any time).
  • To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or shipping orders (e.g., payment processors, courier services). These parties are obligated to keep your information confidential.
  • Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of Secure Socket Layer (SSL) encryption during data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal and operational retention requirements).
  • Opt-out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Effective Date” and will be posted on this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: support@primelabsupplies.com

💡 Important Note for Implementation:

Because the peptide and research chemical industry is highly scrutinized, these policies are deliberately drafted to emphasize research-use-only compliance, strict return conditions (unopened only), and data security.

Disclaimer: While these policies are professionally drafted to industry standards, it is always recommended to have a qualified legal professional review your website’s terms, refund, and privacy policies to ensure full compliance with your specific state, federal, and international regulations.