We know you are eager to receive your order, and we are just as committed to getting it to you promptly. We are dedicated to providing fast, secure, and reliable shipping so you can continue your research and wellness journey without unnecessary delays.
Please review our shipping guidelines below to understand how we process and deliver your orders.
1. Order Processing
All orders are processed and prepared for shipment within 1–2 business days following payment confirmation. Business days are defined as Monday through Friday, excluding weekends and major U.S. holidays. Please note that orders placed after 12:00 PM EST will be processed on the next available business day.
2. Domestic Shipping (United States)
We proudly serve all 50 U.S. states with dependable, streamlined delivery:
- Shipping Method: Standard Shipping
- Estimated Delivery Time: 1–2 business days after dispatch
Please note: Delivery timeframes are estimates and may vary slightly based on your specific location, carrier performance, or unforeseen logistical circumstances.
3. International Shipping
We offer international shipping to destinations worldwide to support the global scientific and wellness community:
- Shipping Method: International Standard Shipping
- Estimated Delivery Time: 3–5 business days after dispatch
Important: International orders may be subject to customs inspections, import duties, taxes, or handling fees upon arrival. These charges are the sole responsibility of the recipient. We have no control over customs procedures and cannot predict or cover associated costs. We highly recommend contacting your local customs authority for details before placing an international order.
4. Shipping Costs
We believe in complete transparency. The following flat-rate shipping fees apply at checkout, with no hidden fees. The final cost is always clearly displayed before you complete your purchase.
Destination | Shipping Method | Est. Delivery | Shipping Fee |
|---|---|---|---|
United States | Standard Shipping | 1–2 business days | $5.00 |
International | International Standard | 3–5 business days | $15.00 |
5. Order Tracking
Once your order has been dispatched, you will receive an automated confirmation email containing your tracking number and a direct link to monitor your package. Please allow up to 24 hours for the tracking details to actively update in the carrier’s system.
6. Packaging & Product Integrity
Every order is packed with meticulous care. We use discreet, secure, and temperature-appropriate packaging specifically designed to preserve product integrity, ensuring your compounds arrive in optimal, research-grade condition.
7. Shipping Delays
While we strive for flawless, on-time delivery, actual arrival dates may occasionally be affected by factors beyond our control, including:
- Carrier delays or logistical bottlenecks
- Severe weather conditions
- Customs processing (for international orders)
- Incorrect or incomplete shipping addresses provided at checkout
We sincerely appreciate your patience and understanding in these rare situations.
8. Incorrect Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If you realize an error has been made, please contact our support team immediately. If your order has not yet shipped, we will do our best to update the address. However, we cannot issue refunds or replacements for orders lost or returned due to an incorrect address provided by the customer.
9. Contact Us
Have questions about your shipment or need assistance? Our dedicated customer support team is ready to help.
- Email: support@primelabsupplies.com
- Response Time: Within 1 business day